Case 6-2 Template          

INSTRUCTIONS:  Read the case in the textbook.  As a team, answer the questions in this spreadsheet, then save and submit the assignment as one Microsoft® Excel® attachment.  Also, submit a 1-paragraph Microsoft®Word document explaining any issues or successes you had in answering these questions.          


“Refer to and use the following abbreviations for the problems below:  

     • PS = Public Subscribers

     • AD = Advertisers

     • TC = Telephone Customers

     • ISP = Internet Customers

     • TOT = Total Customers”          


1. What percentage of the total does each of the four customer groups represent? Round to the nearest hundredth of a percent.