Read “Customer service at Pret A Manger” Operations in Practice case on page 18 of the course textbook and answer the following questions:

1. What are the advantages and disadvantages of Pret A Manger organizing itself so that the individual shops make the sandwiches that they sell?

2. How can effective operations management at Pret A Manger contribute significantly to its success? And what would the consequences of poor operations management be in this kind of organization?