Question Description
From your experience, you already know the value of a comprehensive quality assurance plan. In order to convince the NearlyFree.com management that the NEO project turnaround will be successful you will perform the following tasks.
- Prepare a cost of quality (COQ) analysis using a common method to classify cost. See Project Management – A Systems Approach to Planning, Scheduling and Controlling, Chapter 20, “Quality Management,” Section 20.8 (pages 890–893) and the PMBOK® Guide Section 8.1.2.2. (page 235).
- Develop a Quality Assurance Plan for both planned and systematic activities.
- Explain how the Quality Assurance Plan supports project quality. Consider its impact throughout the project.
| Task Name | Work |
| NearlyFree Employee Orientation Project | 992 hrs |
| Initiating | 0 hrs |
| Develop project charter | 0 hrs |
| Review charter | 0 hrs |
| Charter signed | 0 hrs |
| Planning | 272 hrs |
| PM Jones | 136 hrs |
| Develop project plan | 128 hrs |
| PM Jones | 128 hrs |
| Review project plan | 8 hrs |
| PM Jones | 8 hrs |
| Project plan approved | 0 hrs |
| PM Jones | 0 hrs |
| Kickoff Meeting | 0 hrs |
| PM Jones | 0 hrs |
| Executing | 712 hrs |
| Interface Requirement | 24 hrs |
| Tom Johansen Webmaster | 24 hrs |
| Software Requirement | 32 hrs |
| Alice Yee Software Specialist | 32 hrs |
| User Documentation | 16 hrs |
| Alice Yee Software Specialist | 16 hrs |
| Training Materials | 48 hrs |
| Cheryl Gladstone HR Manager | 48 hrs |
| Product Requirements Review Meeting | 20 hrs |
| Tom Johansen Webmaster | 4 hrs |
| Alice Yee Software Specialist | 4 hrs |
| John Sachs Quality Assurance Admin | 4 hrs |
| Cheryl Gladstone HR Manager | 4 hrs |
| PM Jones | 4 hrs |
| Construction | 392 hrs |
| Develop Software Application | 360 hrs |
| Analyze Interface Needs | 16 hrs |
| Tom Johansen Webmaster | 16 hrs |
| Analyze Software Needs | 16 hrs |
| Alice Yee Software Specialist | 16 hrs |
| Write Interface Specs | 80 hrs |
| Tom Johansen Webmaster | 80 hrs |
| Write Software Specs | 80 hrs |
| Alice Yee Software Specialist | 80 hrs |
| Code Software Application | 80 hrs |
| Alice Yee Software Specialist | 80 hrs |
| Develop Interface | 40 hrs |
| Tom Johansen Webmaster | 40 hrs |
| Test Interface | 16 hrs |
| Tom Johansen Webmaster | 16 hrs |
| Test Software Application | 16 hrs |
| Alice Yee Software Specialist | 16 hrs |
| Application Development Review Meeting | 16 hrs |
| Tom Johansen Webmaster | 4 hrs |
| Alice Yee Software Specialist | 4 hrs |
| John Sachs Quality Assurance Admin | 4 hrs |
| PM Jones | 4 hrs |
| Develop User Documentation | 16 hrs |
| Alice Yee Software Specialist | 16 hrs |
| Develop Training Materials | 16 hrs |
| Cheryl Gladstone HR Manager | 16 hrs |
| Integration and Testing | 64 hrs |
| Put Application on Intranet | 24 hrs |
| Tom Johansen Webmaster | 24 hrs |
| Quality Assurance Test | 24 hrs |
| John Sachs Quality Assurance Admin | 24 hrs |
| Integraton and Testing Review Meeting | 16 hrs |
| Tom Johansen Webmaster | 4 hrs |
| Alice Yee Software Specialist | 4 hrs |
| John Sachs Quality Assurance Admin | 4 hrs |
| PM Jones | 4 hrs |
| Training | 116 hrs |
| Software Training for HR | 96 hrs |
| Tom Johansen Webmaster | 24 hrs |
| Alice Yee Software Specialist | 24 hrs |
| Cheryl Gladstone HR Manager | 24 hrs |
| PM Jones | 24 hrs |
| Training Review Meeting | 20 hrs |
| Tom Johansen Webmaster | 4 hrs |
| Alice Yee Software Specialist | 4 hrs |
| Cheryl Gladstone HR Manager | 4 hrs |
| Jennifer Beal Project Sponsor | 4 hrs |
| PM Jones | 4 hrs |
| Controlling | 0 hrs |
| Status Report | 0 hrs |
| Status Report 1 | 0 hrs |
| Status Report 2 | 0 hrs |
| Status Report 3 | 0 hrs |
| Status Report 4 | 0 hrs |
| Status Report 5 | 0 hrs |
| Status Report 6 | 0 hrs |
| Status Report 7 | 0 hrs |
| Status Report 8 | 0 hrs |
| Status Report 9 | 0 hrs |
| Status Report 10 | 0 hrs |
| Status Report 11 | 0 hrs |
| Status Report 12 | 0 hrs |
| Status Report 13 | 0 hrs |
| Status Report 14 | 0 hrs |
| Status Report 15 | 0 hrs |
| Status Report 16 | 0 hrs |
| Status Report 17 | 0 hrs |
| Status Report 18 | 0 hrs |
| Change reports | 0 hrs |
| Project Close | 8 hrs |
| PM Jones | 4 hrs |
| Post Mortem Lessons Learned | 4 hrs |
| PM Jones | 4 hrs |
Total Cost of Quality =External Failure + Internal Failure + Appraisal + Prevention Costs
|
Project activity |
Hours spent |
Is part of CoQ |
Componenet of CoQ |
|
The following table identifies:
- Theproject processes subject to quality assurance.
- Thequality standards and stakeholder expectations for that process.
- Thequality assurance activity – e.g., quality audit or reviews, code review -that will be executed to monitor that project processes are properlyfollowed.
- Howoften or when the quality assurance activity will be performed.
- Thename of the person responsible for carrying out and reporting on thequality assurance activity.
|
Project Process |
Process Quality Standards/ Stakeholder Expectations |
Quality Assurance Activity |
Frequency/Interval |
Who is Responsible |
|
Example: Review software development practices ofsoftware application X. |
Software requirements specification. Developers have completely and accuratelycaptured application requirements. |
Peer review of software requirementsspecification. |
At regular intervals during the collectionof requirements and a final review at the conclusion of requirementscollection. |
Lead developer in conjunction with otherknowledgeable developers. |
From your experience, you already know the value of a comprehensive quality assurance plan. In order to convince the NearlyFree.com management that the NEO project turnaround will be successful you will perform the following tasks.Prepare a cost of quality (COQ) analysis using a common method to classify cost. See Project Management – A Systems Approach to Planning, Scheduling and Controlling, Chapter 20, “Quality Management,” Section 20.8 (pages 890–893) and the PMBOK® Guide Section 8.1.2.2. (page 235).Develop a Quality Assurance Plan for both planned and systematic activities.Explain how the Quality Assurance Plan supports project quality. Consider its impact throughout the project. Task Name Work NearlyFree Employee Orientation Project 992 hrs Initiating 0 hrs Develop project charter 0 hrs Review charter 0 hrs Charter signed 0 hrs Planning 272 hrs PM Jones 136 hrs Develop project plan 128 hrs PM Jones 128 hrs Review project plan 8 hrs PM Jones 8 hrs Project plan approved 0 hrs PM Jones 0 hrs Kickoff Meeting 0 hrs PM Jones 0 hrs Executing 712 hrs Interface Requirement 24 hrs Tom Johansen Webmaster 24 hrs Software Requirement 32 hrs Alice Yee Software Specialist 32 hrs User Documentation 16 hrs Alice Yee Software Specialist 16 hrs Training Materials 48 hrs Cheryl Gladstone HR Manager 48 hrs Product Requirements Review Meeting 20 hrs Tom Johansen Webmaster 4 hrs Alice Yee Software Specialist 4 hrs John Sachs Quality Assurance Admin 4 hrs Cheryl Gladstone HR Manager 4 hrs PM Jones 4 hrs Construction 392 hrs Develop Software Application 360 hrs Analyze Interface Needs 16 hrs Tom Johansen Webmaster 16 hrs Analyze Software Needs 16 hrs Alice Yee Software Specialist 16 hrs Write Interface Specs 80 hrs Tom Johansen Webmaster 80 hrs Write Software Specs 80 hrs Alice Yee Software Specialist 80 hrs Code Software Application 80 hrs Alice Yee Software Specialist 80 hrs Develop Interface 40 hrs Tom Johansen Webmaster 40 hrs Test Interface 16 hrs Tom Johansen Webmaster 16 hrs Test Software Application 16 hrs Alice Yee Software Specialist 16 hrs Application Development Review Meeting 16 hrs Tom Johansen Webmaster 4 hrs Alice Yee Software Specialist 4 hrs John Sachs Quality Assurance Admin 4 hrs PM Jones 4 hrs Develop User Documentation 16 hrs Alice Yee Software Specialist 16 hrs Develop Training Materials 16 hrs Cheryl Gladstone HR Manager 16 hrs Integration and Testing 64 hrs Put Application on Intranet 24 hrs Tom Johansen Webmaster 24 hrs Quality Assurance Test 24 hrs John Sachs Quality Assurance Admin 24 hrs Integraton and Testing Review Meeting 16 hrs Tom Johansen Webmaster 4 hrs Alice Yee Software Specialist 4 hrs John Sachs Quality Assurance Admin 4 hrs PM Jones 4 hrs Training 116 hrs Software Training for HR 96 hrs Tom Johansen Webmaster 24 hrs Alice Yee Software Specialist 24 hrs Cheryl Gladstone HR Manager 24 hrs PM Jones 24 hrs Training Review Meeting 20 hrs Tom Johansen Webmaster 4 hrs Alice Yee Software Specialist 4 hrs Cheryl Gladstone HR Manager 4 hrs Jennifer Beal Project Sponsor 4 hrs PM Jones 4 hrs Controlling 0 hrs Status Report 0 hrs Status Report 1 0 hrs Status Report 2 0 hrs Status Report 3 0 hrs Status Report 4 0 hrs Status Report 5 0 hrs Status Report 6 0 hrs Status Report 7 0 hrs Status Report 8 0 hrs Status Report 9 0 hrs Status Report 10 0 hrs Status Report 11 0 hrs Status Report 12 0 hrs Status Report 13 0 hrs Status Report 14 0 hrs Status Report 15 0 hrs Status Report 16 0 hrs Status Report 17 0 hrs Status Report 18 0 hrs Change reports 0 hrs Project Close 8 hrs PM Jones 4 hrs Post Mortem Lessons Learned 4 hrs PM Jones 4 hrs Total Cost of Quality = External Failure + Internal Failure + Appraisal + Prevention Costs Project activity Hours spent Is part of CoQ Componenet of CoQ The following table identifies: The project processes subject to quality assurance. The quality standards and stakeholder expectations for that process. The quality assurance activity – e.g., quality audit or reviews, code review – that will be executed to monitor that project processes are properly followed. How often or when the quality assurance activity will be performed. The name of the person responsible for carrying out and reporting on the quality assurance activity. Project Process Process Quality Standards/ Stakeholder Expectations Quality Assurance Activity Frequency/Interval Who is Responsible Example: Review software development practices of software application X. Software requirements specification. Developers have completely and accurately captured application requirements. Peer review of software requirements specification. At regular intervals during the collection of requirements and a final review at the conclusion of requirements collection. Lead developer in conjunction with other knowledgeable developers.
