Question 1.1.(TCO 4) The need to remove barriers to pride in workmanship is associated with which of the following individuals?(Points : 2) Crosby Juran Deming TaguchiQuestion 2.2.(TCO 3) The Malcolm Baldrige National Quality Award criteria consist of how many categories?(Points : 2) 4 5 7 9Question 3.3.(TCO 4) Deming’s services were not requested in the United States until(Points : 2) 1960s. 1970s. 1980s. 1990s.Question 4.4.(TCO 3) The Deming Prize was established in which of the following countries?(Points : 2) Japan Germany The United States SwedenQuestion 5.5.(TCO 3) The framework for companywide quality control in Japan is provided by _____.(Points : 2) the Shewhart Award the Grant Award the Deming Prize the Baldrige AwardQuestion 6.6.(TCO 3) The original aim of ISO 9000 was to ensure that(Points : 2) a forum for information exchange was available. award products and services provided by registered organizations were consistently fit for their intended purpose. firms adopt quality-and productivity-improvement approaches. awareness of productivity and quality were promoted.Question 7.7.(TCO 4) Which of the following individuals is credited with having the greatest influence on quality management?(Points : 2) Philip B. Crosby W. Edwards Deming Kaoru Ishikawa Joseph M. JuranQuestion 8.8.(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.(Points : 2) to help improve organizational performance practices to facilitate communication and sharing of best practices for guiding organizational planning and opportunities for learning to encourage the use of quantitative analysis to improve qualityQuestion 9.9.(TCO 3) All of the following are true regarding ISO 9000 series, except _____.(Points : 2) ISO-certified organizations are assured of providing superior product quality the requirements provide a structure for a basic quality assurance system the standards describe processes affecting quality individual sites, not entire companies, must achieve registration individuallyQuestion 10.10.(TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?(Points : 2) Several American automobile industry executives The American Society for Quality (ASQ) An act of Congress The Baldrige Consulting GroupQuestion 11.11.(TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____.(Points : 2) inspecting 100% of output reducing variation reducing customer complaints separating the planning and execution functionsQuestion 12.12.(TCO 4) Deming stressed that the ultimate responsibility for quality improvement lies with _____.(Points : 2) design engineers inspectors top management material suppliersQuestion 13.13.(TCO 3) ISO 9001 provides specific requirements for _____.(Points : 2) terms and definitions used a quality management system improving quality outgoing quality levelsQuestion 14.14.TCO 3) The entity created under Public Law 100-107 is(Points : 2) Deming Prize American Society for Quality Control Award Malcolm Baldrige National Quality Award ISO 9000 certification programQuestion 15.15.(TCO 3) A cheaper alternative to competing for the Baldrige award is _____.(Points : 2) The Deming Prize Shingo Award state competitions Juran PrizeQuestion 16.16.(TCO 3) The Malcolm Baldrige National Quality Award came into existence in _____?(Points : 2) 1980 1982 1987 1990Question 17.17.(TCO 3) The categories of criteria for the Baldrige award include all of the following except _____.(Points : 2) leadership strategic planning customer focus process focusQuestion 18.18.(TCO 4) Meeting quality goals during operations are which of the processes of Juran’s Quality Trilogy?(Points : 2) Quality control Quality design Quality improvement Quality planningQuestion 19.19.(TCO 4) Two United State consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?(Points : 2) Crosby and Deming Juran and Crosby Crosby and Feigenbaum Deming and JuranQuestion 20.20.(TCO 4) Unlike Deming and Juran, _____ idea was that quality was free.(Points : 2) Taguchi’s Crosby’s Ishikawa’s Shewhart’sQuestion 21.21.(TCO 4) Which of the following is true regarding inspection under the Deming philosophy?(Points : 2) Inspection encourages quality production. Inspection can be used to ensure quality. Inspection should not be depended upon to improve quality. Inspection adds value to the product.Question 22.22.(TCO 3) Companies found that the real value is in the ______.(Points : 2) winning an award prestige preparation advertisingQuestion 23.23.(TCO 4) Which of the following is not a part of the Deming’s approach?(Points : 2) Constancy of purpose Removing barriers Management by objectives Stop depending on inspectionQuestion 24.24.(TCO 4) Which of the following represents a point of disagreement between Deming and Juran?(Points : 2) Upper management requires training and experience in managing for quality. Change can be accomplished within the organization’s existing structure. Commitment by top management is a necessity. Employees need to know who uses their products.Question 25.25.(TCO 4) The total quality perspective states that higher levels of _____ lead to higher levels of _____.(Points : 2) automation; quality quality; productivity inventory; quality inspection; qualityQuestion 26.26.(TCO 4) The quality pioneer that espoused the idea of “zero-defects management” is which of the following individuals?(Points : 2) Joseph M. Juran Frederick Taylor Armand Feigenbaum Philip B. CrosbyQuestion 27.27.(TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated?(Points : 2) They create adversarial relationships. Slogans benefit customers more than workers. Not all workers can read the slogans. Slogans are costly to maintain and periodically update.Question 28.28.(TCO 3) ISO 9000 recertification is required every _____.(Points : 2) 3 years 5 years 7 years 9 yearsQuestion 29.29.(TCO 3) ISO 9000 requires that organizations develop a _____.(Points : 2) government quality management system retail approach serviceQuestion 30.30.(TCO 4) The Profound Knowledge system is attributed to which of the following?(Points : 2) Philip B. Crosby W. Edwards Deming Armand Feigenbaum Joseph M. Juran
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