ess and acceptance.B. comparing group processes and products to standards and goals.C. taking every opportunity to be the first to speak and insisting on personally responding to everyone elseâs comments.D. asking questions and identifying gaps in the groupâs knowledge.21) The success of which phase determines how well the groupâs decision will be implemented?A. Aggregation B. CoordinationC. Formalization D. Formation 22) When would using technical jargon related to the computer industry NOT be appropriate?A. In a job application letter to a computer manufacturing companyB. When brainstorming ideas with colleagues who understand the terminology C. At a departmental meeting of software programmersD. In a basic word processing training class23) Which of the following is NOT a consideration when choosing words to communicate an idea?A. the audience you are addressingB. the amount of time you have to prepare the messageC. the context of the situationD. the words you have already used24) Which of the following sentences that begin a letter is appropriate for contemporary business communication?A. âHere are the application forms you requested.âB. âYour application forms have been enclosed herewith.âC. âPursuant to you request, we are forwarding you the application forms you requested.âD. âEnclosed please find the application forms you requested.â25) Halfway through the process of drafting a memo, Jacob stops to think about how to word his next paragraph. What part of the writing process does this activity represent?A. Revising B. Editing C. Gathering D. Planning 26) Which of the following would be an example of editing a written document?A. Substituting more current information for facts that are somewhat datedB. Reversing the order of two of the sections so that the document flows betterC. Deleting an entire section that seems redundantD. Correcting grammar and spelling errors27) Which of the following would be considered a planning activity when writing a report?A. Checking for typographical errorsB. Making an outlineC. Getting feedback from someone else who has read the reportD. Evaluating your work28) Which of the following would be the BEST place to put your most important visual in a newsletter?A. In the center of the page to indicate that the image is central to the newsletter. B. Parallel to two or more smaller visuals to create balance. C. In the bottom left of the page to emphasize material that appears in the top half. D. In the top left of the page because the top is a position of emphasis. 29) A sales brochure includes photos and clipart that is strategically placed within the marketing piece. This is an example of which of Communications Professor Charles Kostelnickâs levels of communication design?A. IntraB. ExtraC. InterD. Supra30) Which of the following would NOT be considered a violation of a convention?A. A business letter is hand written.B. Clipart is included throughout a loan contract.C. A resume is presented in an electronic format.D. An attorneyâs business card is printed in red font on a yellow background. 31) Crystal agreed to serve on a companyâs advisory board and now has to contact them to say she cannot attend a scheduled meeting where she was to be one of several key speakers. What should she do?A. Ask the company to cancel the meeting.B. Offer to send a knowledgeable colleague in her place.C. Resign from the advisory board before the meeting date.D. Let the company know she cannot not attend and that they will have to make arrangements for another speaker.32) Which of the following is NOT a strategy for conveying positive emphasis in a negative message?A. Avoid negative words and words with negative connotations. B. Avoid telling readers the reasons for refusing requests, since that will emphasize the bad news. C. End the message positively. D. Focus on the options readers have rather than the options you are taking away. 33) Is the following sentence an appropriate ending for a credit rejection? âIf we can assist you in the future, please contact us.âA. Yes, because it offers an alternative B. No, because it is too wordy C. No, because offering to help a reader whom you have just rejected is clearly insincere D. Yes, because it ends on a positive note 34) When you are writing subject lines for negative messages to peers and subordinates,A. put the topic, including your action on it, in the subject line. B. do not include the topic in the subject line. C. describe how the problem happened. D. put the topic, but not your action on it, in the subject line. 35) In a bad-news memo to subordinates, you should open with:A. a clear statement of the problem. B. a request that the employees form teams to find a solution. C. an alternative. D. a buffer. 36) Is the subject line âImproving Customer Serviceâ appropriate in a message to superiors?A. Yes, because it makes it look like you âbought intoâ the goals of the organization B. No, because the word âserviceâ makes the subject line seem negative C. Yes, because it focuses on solving the problem D. No, because the boss is likely to think that you caused the problem 37) In a bad-news message to subordinates, why is it a good idea to ask readers to suggest solutions to the problem?A. Because workers who help make a decision are more likely to accept the consequences B. So your subordinates will not blame you for the problem C. So you will have someone to share the blame with if you are unable to solve the problem D. To stall for time, so you can think of a solution on your own 38) Which is an appropriate way for a subordinate to begin a message to her supervisor letting him know that the company has been fined due to safety violations in their department?A. âI think we ought to start taking measures to make our department safer.âB. âWe received notice today that we are being fined $1,500 for being out of compliance with safety standards.âC. âSomething horrible has happened!âD. âOur department has come so far this past year and there are only a few things left that we need to work on.â39) In a bad-news message to a superior, you should describe what led to the problem:A. to pad the message so it does not upset the superior too much.B. to show that the problem is really your bossâs fault because you have not been given adequate resources. C. so your superior can see that the problem is not your fault. D. so he or she will have adequate information to determine if the solution you are going to propose is appropriate. 40) You must explain to a group of employees the different pension funds they can now choose. You expect the group to have many questions because many of them will be retiring within ten years and want to maximize their retirement income. You should probably:A. give them written material to look at ahead of time and go over that material as part of your presentation. B. give an oral presentation with lots of visuals. C. send them each a written package of material and ask them to call if they have questions. D. send them a package of self-explanatory written material and cover different material at the presentation. 41) A presentation designed to entertain and validate the audience is a(n):A. goodwill presentationB. informative presentationC. persuasive presentationD. oral presentation42) Which of the following purposes of an oral presentation is specific in its purpose?A. âThis presentation will show that some departments are not managing their budgets properly.âB. âThis presentation will explain how to forecast materials needs, estimate costs, and prepare a comprehensive cost budget.âC. âThis presentation will cover budget issues.âD. âThis presentation will explain the budgeting process since it is so important to the success of the company.â 43) Which of the following patterns of organization is characterized by a movement from the problem as it affects the organization to a discussion of the parts of the problem and solutions to each of these parts?A. General to part
icular B. Eliminating alternatives C. Particular to general D. Problem-solving 44) You are writing a report that recommends renovation projects in several buildings on your campus. The most appropriate organizational pattern would be:A. functional. B. geographic or spatial. C. pro and con. D. chronological. 45) If after completing your research you cannot prove the claim you originally hoped to make, which of the following is NOT an acceptable way to deal with the results?A. Summarize your negative findings in progress reports to let readers down gradually. B. Remember that negative results are not always disappointing to the reader. C. In the final report identify changes that might yield a different result. D. Donât mention the negative data in the report.