1: Strategy defines what an organization needs to do, and _______ defines how it will do

1: Strategy defines what an organization needs to do, and _______ defines how it will do


A. organizingB. controllingC. directingD. planning

2: Which of the following bases of power emphasizes threatening or actual punishment?

A. LegitimateB. CoerciveC. RewardD. Referent

3: Which of the following types of leaders focuses on solutions, not on problems?

A. VirtualB. Level 5C. InteractiveD. Autocratic

4: The distinguishing personal characteristics of a leader are known as which of the following?

A. TraitsB. Sources of powerC. Leadership behaviorsD. Leadership styles

5: Tamara is a supervisor who asked her team to work additional shifts to meet increased holiday sales. Because she couldn’t hire additional workers to share the additional workload, her team is burnt out from working overtime. This is an example of _______ conflict.

A. functionalB. disruptiveC. realisticD. dysfunctional

6: Charlie was last week’s most successful salesperson. He was so motivated with his accomplishment that he was determined to work even harder to meet future goals. This is an example of a/an _______ reward.

A. job enrichmentB. job enlargementC. extrinsicD. intrinsic

7: Manuela is known throughout her company for fostering collaboration and communication. She is extremely hands-on with her team. She is an example of a/an _______ leader.

A. servantB. interactiveC. virtualD. democratic

8:  Which type of leader is distinguished by his or her ability to bring about organizational change?

A. Transformational leaderB. Transactional leaderC. Participative leaderD. Directive leader

9: Computer programmers, lawyers, accountants, and engineers are examples of the _______ competency level.

A. journeymenB. functionalC. entryD. expert

10: Which of the following bases of power emphasizes threatening or actual punishment?

A. Referent powerB. Reward powerC. Legitimate powerD. Coercive power

11: To name a new product the company is about to release, the marketing manager holds a contest for employees to come up with a compelling name. This is an example of _______ conflict.

A. disruptiveB. dysfunctionalC. functionalD. realistic

12: Senior management generally makes _______ decisions.

A. staticB. hard-skilledC. nonsequential D. sequential

13: Which of the following describes the process of inspiring, influencing, and guiding employees to participate in accomplishing common goals and objectives?

A. Open-book managementB. EmpowermentC. LeadershipD. Management

14: Management by _______ is also called an “open-book management” practice.

A. resultsB. riskC. objectivesD. walking around

15: Which of the following statements about team performance is true?

A. Team results are the only factor affecting team performance.B. Individual behavior affects team performance.C. Individual behavior is the only factor affecting individual performance.D. Individual results don’t matter.

16: Business plans generally start with a/an

A. action plan of goals to be accomplished.B. general or explicit statement of where an organization wishes to be at some time in the future.C. review of policies governing an organization.D. assessment of an organization’s current problems.

17:  Which of the following are positively identified as high-risk takers?

A. LeadersB. ManagersC. EntrepreneursD. Supervisors

18: A supervisor makes the weekly schedule and tries to keep it the same each week. This is an example of a _______ decision.

A. nonroutineB. dynamicC. routineD. nonsequential

19: Which of the following leader types practices status quo?

A. ClassicB. TraitC. TransformationalD. Transactional

20: Which of the following managerial styles tends to be logical and objective?

A. IntuitiveB. AnalyticC. BehavioralD. Directive